…disgruntled with the result, and shortly after the decision reported to Centrelink that he had a greater share of the care of the child going back to 2017. Centrelink informed…
Waiting on hold for Centrelink
…Centrelink received 800,000 calls per week, with 56.8 million calls made to dedicated Centrelink numbers; of 43 million calls that entered the network, about 45 per cent were answered by…
Minister urged to act on high call costs at Centrelink
…charged at timed rates. This has led to many people being saddled with high costs while waiting for considerable periods when calling the Centrelink call network. The Australian Communications Media…
Homeward Bound: Homelessness, Centrelink and the Law
Sophie Trevitt In November 2019, the National Social Security Rights Network and Canberra Community Law released a major research report examining the intersection between homelessness, public housing and Centrelink….
Private debt collection agencies ‘clean up’ with Centrelink overpayments
…private debt collection agencies recovered 10 per cent of Centrelink debts, but were the subject of more than a quarter of all complaints about debt recovery practices. Centrelink contracts private…
Centrelink Debts
Template Design – Appealing a Centrelink Decision CENTRELINK DEBTS Last updated October 2020 Centrelink Debts Page 2 of 4 This factsheet provides information on what to do if you have…
Centrelink Debts
…a Centrelink debt? What is a Centrelink debt? Centrelink will raise a debt if it believes you have been paid more than you were entitled to receive. If Centrelink decides…
New factsheet – Centrelink online debt system
…income they reported to Centrelink. It also assesses and calculates any debts they owe. If you receive a letter from Centrelink telling you to go onto myGov to confirm your…
Legal help with Centrelink
Having problems with a Centrelink payment? Our members are specialist community legal centres that provide free advice on issues like appealing a Centrelink decision, Centrelink debts, difficulties applying for Disability…
Case Studies
…Centrelink should have put her on fortnightly reporting to make sure she wasn’t overpaid, but it did not. Samantha also told Centrelink how much she and her husband earned every…